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enee.com.au

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data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" class="site-icon menu-item__icon" alt="" decoding="async" /></noscript>Manila</div></a></li> <li id="menu-item-2870" class="menu-item menu-item-type-post_type menu-item-object-location menu-item-2870"><a href="https://www.firstfocus.com.au/locations/wollongong/"><div class='hstack gap-2 align-items-baseline'><img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="site-icon menu-item__icon" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" class="site-icon menu-item__icon" alt="" decoding="async" /></noscript>Wollongong</div></a></li> <li id="menu-item-2867" class="menu-item menu-item-type-post_type menu-item-object-location menu-item-2867"><a href="https://www.firstfocus.com.au/locations/newcastle/"><div class='hstack gap-2 align-items-baseline'><img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="site-icon menu-item__icon" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" class="site-icon menu-item__icon" alt="" decoding="async" /></noscript>Newcastle</div></a></li> <li id="menu-item-2862" class="menu-item menu-item-type-post_type menu-item-object-location menu-item-2862"><a href="https://www.firstfocus.com.au/locations/auckland/"><div class='hstack gap-2 align-items-baseline'><img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="site-icon menu-item__icon" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_location-pin.svg" class="site-icon menu-item__icon" alt="" decoding="async" /></noscript>Auckland</div></a></li> </ul> </li> </ul> <div class="spacer-element hide-header-element d-sm-none"> <a class='button' href='https://www.firstfocus.com.au/contact-us/' target='_self'>Contact Us</a> </div> </div> </div> <div class="col-auto col-xxl"> <div class="row align-items-center justify-content-end gx-xxl-4"> <div class="col-auto fs-xs d-flex"> <a class='icon-label' href='tel:1300556531'><span class="color-text-primary fs-xl d-flex"><svg class="site-icon"> <use xlink:href="#phone"></use> </svg></span>1300 556 531</a> </div> <div class="col-auto d-none d-sm-block"> <a class='button' href='https://www.firstfocus.com.au/contact-us/' target='_self'>Contact Us</a> </div> </div> </div> <div class="col-auto hide-header-element"> <button type="button" class="toggle-button" aria-label="Show Menu" data-overlay-menu-toggle> <span class="d-none d-sm-block toggle-button__label">Menu</span> <svg class="site-icon toggle-button__icon"> <use xlink:href="#menu"></use> </svg> </button> </div> </div> </div> <div class="curtain curtain--menu curtain--hidden stretch pos-fixed hide-header-element" data-overlay-menu-toggle></div> </header> <div id="site-content" class="site-content"> <div class="content-block-offset has-shadow"> <div class="content-block content-block--page-header content-block--panels color-text-white min-height-md"> <div class="stretch color-background-dark overflow-hidden"></div> <div class="element-skew bg-pattern"></div> <div class="content-block__content"> <div class="row g-0 flex-column-reverse flex-lg-row panels"> <div class="col-lg-6 d-flex pos-rel spacer-section-py panels__item align-items-center"> <div class="container-sm z-2" data-animate> <h1>First Focus Has Acquired Enee</h1> <p>Enee has been acquired by First Focus. As a valued customer, you will continue to receive the same excellent service and support you’ve come to expect from Enee, now backed by the broader capabilities and resources of First Focus, a national Managed Service Provider.</p> </div> </div> <div class="col-lg-6 d-flex pos-rel spacer-section-py panels__item"> <div class="bg-skew offset-b color-background-dark site-shadow-strong" data-animate="left" style="opacity: 1;"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="stretch" alt="First Focus Has Acquired Enee" decoding="async" data-lazy-srcset="https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1536x1024.jpg 1536w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-512x341.jpg 512w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1024x683.jpg 1024w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-768x512.jpg 768w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-2048x1366.jpg 2048w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-384x256.jpg 384w" data-lazy-sizes="auto, (max-width: 1536px) 100vw, 1536px" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1536x1024.jpg" /><noscript><img src="https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1536x1024.jpg" class="stretch" alt="First Focus Has Acquired Enee" loading="lazy" decoding="async" srcset="https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1536x1024.jpg 1536w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-512x341.jpg 512w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-1024x683.jpg 1024w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-768x512.jpg 768w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-2048x1366.jpg 2048w, https://www.firstfocus.com.au/wp-content/uploads/2024/05/First-Focus031121-0044c-384x256.jpg 384w" sizes="auto, (max-width: 1536px) 100vw, 1536px" /></noscript> </div> <div class="ratio-16-9 d-lg-none"></div> </div> </div> </div> </div> </div><div class="content-block content-block--columns spacer-section-py overflow-hidden"> <div class='stretch color-background-surface overflow-hidden' ></div> <div class='decorative-element' data-animate> <div class='decorative-element__inner'> <span class='decorative-element__title parallax' data-animate>First Focus Has Acquired Enee</span> </div> </div> <div class="content-block__content container-md"> <div class="row justify-content-between"> <div class="col-md col-lg" data-animate> <h2 style="text-align: left;">What does this mean for you?</h2> <p>Our priority is to ensure a smooth transition, so you can expect the same high-quality service you’ve enjoyed at Enee. One of the key benefits of this acquisition is the enhancement of our support services. You will have access to a larger team of IT experts, extended support hours, and enhanced access to receiving support— such as through our <a href="#f-connect">F-Connect support portal</a> and live chat support through MS Teams.</p> <p>With Kosta stepping into the key role of Head of Software Development, and the Enee team continuing with First Focus, we all look forward to continuing to deliver great IT outcomes for your business.</p> <h2 style="text-align: left;">What’s next?</h2> <p>In due time you will be introduced to the First Focus team and the additional tools and services you will have access to. Keep an eye on your inbox for communications from the team, or check out the Latest News & Updates section of this page to stay informed about important changes.</p> <p style="text-align: left;"><a class="button" href="#latest-news">News & Updates</a></p> </div> </div> </div> </div><div class="content-block content-block--columns spacer-section-py overflow-hidden"> <div class='decorative-element' data-animate> <div class='decorative-element__inner'> <span class='decorative-element__title parallax' data-animate>NEWS, UPDATES & NOTICES</span> </div> </div> <div class="content-block__content container"> <div class="row justify-content-center"> <div class="col-md-7" data-animate> <h2 id="latest-news" style="text-align: center;">Latest News & Updates</h2> <p>This section will be regularly updated to provide you with all the latest news, updates, and notices related to the acquisition. Stay informed about important changes, such as billing updates, service enhancements, and integration progress.</p> <p> </p> <p class="site-subtitle">MAY 6th update – Support Emails</p> <p>As of May 6th, all support emails are being sent from <a href="mailto:[email protected]">[email protected]</a>. You will also notice that emails from the Enee team will now come from @firstfocus.com.au addresses. Please be assured that you can still send emails to existing Enee addresses for the time being, and they will be forwarded to the appropriate First Focus address.</p> <p class="site-subtitle">MAY 6th update – Billing & Invoices</p> <p>As of May 6th, all invoices are being issued by First Focus and sent from <a href="mailto:[email protected]">[email protected]</a>. Along with this change, there will be new bank details for your payments. Please ensure you update applicable records with the new bank details provided on the invoices.</p> </div> </div> </div> </div><div class='content-block-offset'><div class="content-block content-block--panels color-text-white"> <div class='stretch color-background-dark overflow-hidden' ></div><div class='element-skew bg-pattern'></div> <div class="content-block__content"> <div class="row g-0 panels"> <div class="col-lg d-flex pos-rel spacer-section-py panels__item"> <div class="container-xs z-2 align-self-center" data-animate> <h2>Who is First Focus?</h2> <p>Established in 2003, First Focus is a privately-owned company and has been named Australia’s #1 Rated Managed Service Provider 6 years running (2018-2023). With a combined team of over 300 people across Australia, New Zealand and the Philippines, our expertise covers the full range of services across 24×7 IT support, security, cloud, connectivity, communications and more. Our promise to you is that we have the best people, provide expert advice, deliver a fast response, and work towards zero risk, both technically and commercially.</p> <p style="text-align: left;"><a class="button" href="https://www.firstfocus.com.au/about-us/">Get to know us</a></p> </div> </div> <div class="col-lg d-flex pos-rel spacer-section-py panels__item"> <div class='skew-decor d-none d-lg-block skew-decor--right'> <div class='stretch'> <svg class="skew-decor__img" width="154" height="689" viewBox="0 0 154 689" preserveAspectRatio="none" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M153 -8V371.5H1.1709L1.17101 715.5" stroke="var(--color-primary)" stroke-width="2" stroke-dasharray="1000 2000"> <animate attributeName="stroke-dashoffset" values="2000; -2000" dur="6s" repeatCount="indefinite" />  </path> </svg> </div> </div> <div class='bg-skew offset-t offset-b'><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="stretch" alt="First Focus Has Acquired Enee" decoding="async" data-lazy-srcset="https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1536x1024.jpg 1536w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-512x341.jpg 512w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1024x683.jpg 1024w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-768x512.jpg 768w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-2048x1365.jpg 2048w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-384x256.jpg 384w" data-lazy-sizes="auto, (max-width: 1536px) 100vw, 1536px" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1536x1024.jpg" /><noscript><img src="https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1536x1024.jpg" class="stretch" alt="First Focus Has Acquired Enee" loading="lazy" decoding="async" srcset="https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1536x1024.jpg 1536w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-512x341.jpg 512w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-1024x683.jpg 1024w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-768x512.jpg 768w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-2048x1365.jpg 2048w, https://www.firstfocus.com.au/wp-content/uploads/2023/06/0165First-Focus-384x256.jpg 384w" sizes="auto, (max-width: 1536px) 100vw, 1536px" /></noscript></div> <div class="ratio-16-9 d-lg-none"></div> </div> </div> </div></div> </div><div class="content-block content-block--cards spacer-section-py"> <div class='decorative-element' data-animate> <div class='decorative-element__inner'> <span class='decorative-element__title parallax' data-animate>Our Promise</span> </div> </div> <div class="content-block__content"><div class="container"> <div data-animate><h2 style="text-align: center;">Our Promise</h2> <br></div> <div class="row justify-content-center g-3 row-cols-md-2"> <div class="col-12" data-animate> <div class='card' data-animate> <div class="card__content"> <div class="card__icon"> <img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="attachment-thumbnail size-thumbnail" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Best-People-Blue.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Best-People-Blue.svg" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" decoding="async" /></noscript> </div> <h3 class="h5 card__title">Best People</h3> <p>We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.</p> </div> </div> </div> <div class="col-12" data-animate> <div class='card' data-animate> <div class="card__content"> <div class="card__icon"> <img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="attachment-thumbnail size-thumbnail" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Expert-Advice-Blue.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Expert-Advice-Blue.svg" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" decoding="async" /></noscript> </div> <h3 class="h5 card__title">Expert Advice</h3> <p>Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.</p> </div> </div> </div> <div class="col-12" data-animate> <div class='card' data-animate> <div class="card__content"> <div class="card__icon"> <img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="attachment-thumbnail size-thumbnail" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Fast-Response-Blue.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Fast-Response-Blue.svg" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" decoding="async" /></noscript> </div> <h3 class="h5 card__title">Fast Response</h3> <p>We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.</p> </div> </div> </div> <div class="col-12" data-animate> <div class='card' data-animate> <div class="card__content"> <div class="card__icon"> <img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="attachment-thumbnail size-thumbnail" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Zero-Risk-Blue.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Brand-Promise-Zero-Risk-Blue.svg" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" decoding="async" /></noscript> </div> <h3 class="h5 card__title">Zero Risk</h3> <p>First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.</p> </div> </div> </div> </div> </div> </div> </div><div class='content-block-offset'><div class="content-block content-block--panels"> <div class="content-block__content"> <div class="row g-0 panels"> <div class="col-lg d-flex pos-rel spacer-section-py panels__item"> <div class='bg-skew offset-t offset-b'><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="stretch" alt="First Focus Has Acquired Enee" decoding="async" data-lazy-srcset="https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01.png 1536w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-512x341.png 512w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-1024x683.png 1024w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-768x512.png 768w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-384x256.png 384w" data-lazy-sizes="auto, (max-width: 1536px) 100vw, 1536px" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01.png" /><noscript><img src="https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01.png" class="stretch" alt="First Focus Has Acquired Enee" loading="lazy" decoding="async" srcset="https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01.png 1536w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-512x341.png 512w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-1024x683.png 1024w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-768x512.png 768w, https://www.firstfocus.com.au/wp-content/uploads/2023/12/zoom-uc-webpage-2024-01-384x256.png 384w" sizes="auto, (max-width: 1536px) 100vw, 1536px" /></noscript></div> <div class="ratio-16-9 d-lg-none"></div> </div> <div class="col-lg d-flex pos-rel spacer-section-py panels__item"> <div class="container-xs z-2 align-self-center" data-animate> <h2 id="f-connect" class="site-subtitle"> INTRODUCING THE F-CONNECT APP</h2> <h2>Your One-of-a-Kind IT Support Portal</h2> <p>Our unique F-Connect support app provides multiple ways for you and your staff to access real-time, human support, <strong>including revolutionary live chat integration with Microsoft Teams. </strong>It also offers full transparency into resolution times, staff satisfaction, and monthly reporting, keeping you informed about areas where we can improve our managed IT support.</p> <p><a class="button" href="https://www.youtube.com/watch?v=2Ahy4y41qls&list=PL0x0OE2R8uQG5uy37Zi9xNNqklSPVd0NP">Learn more about F-Connect</a></p> </div> </div> </div> </div></div> </div><div class="content-block content-block--cards spacer-section-py"> <div class='decorative-element' data-animate> <div class='decorative-element__inner'> <span class='decorative-element__title parallax' data-animate>OUR SERVICES</span> </div> </div> <div class="content-block__content"><div class="container"> <div data-animate><h2 style="text-align: center;">Our Expertise</h2> <p style="text-align: center;">First Focus has provided IT services and support to Australian & New Zealand organisations for over 20 years.<br /> This means our capabilities and expertise encompass a wide range of solutions to help your business stay on top of IT.</p> <br></div> <div class="row justify-content-center g-3 row-cols-md-3"> <div class="col-12" data-animate> <div class='card' data-animate> <div class="card__content"> <div class="card__icon"> <img width="150" height="150" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%20150'%3E%3C/svg%3E" class="attachment-thumbnail size-thumbnail" alt="" decoding="async" data-lazy-src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_management-team.svg" /><noscript><img width="150" height="150" src="https://www.firstfocus.com.au/wp-content/uploads/2024/01/Icon_management-team.svg" class="attachment-thumbnail size-thumbnail" alt="" loading="lazy" decoding="async" /></noscript> </div> <h3 class="h5 card__title">M365 Specialist Team</h3> <p>We have a dedicated Business Unit for the entire M365 suite. 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