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"text": "<p>Lucoyo ermöglicht Ihnen Patientenanfragen einfacher zu verwalten, indem Sie standardisierte Anfragen erhalten, die Patient:innen vorab ausgefüllt haben. So haben Sie bereits alle wichtigen Informationen auf einen Blick und können flexibel und zeitlich unabhängig Anfragen beantworten und verwalten.</p><p>Mithilfe der intelligenten Warteliste organisieren Sie Ihre Anfragen, auch über mehrere Monate, mit wenigen Klicks. Denn Lucoyo sorgt dafür, dass die darin befindlichen Angaben von Ihren Patient:innen stets aktuell sind.</p>"
}
},
{
"@type": "Question",
"name": "Wie lange brauchen Patient:innen, um eine Anfrage auszufüllen und zu versenden?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Patient:innen brauchen im Durchschnitt 15 Minuten, um eine Anfrage auszufüllen. Die Dauer variiert je nach Anliegen zwischen 8 und 30 Minuten.</p>"
}
},
{
"@type": "Question",
"name": "Was genau ist eine intelligente Warteliste?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Alle Anfragen werden in einer Liste innerhalb von Lucoyo verwaltet. Die Liste bildet die unterschiedlichen Phasen vor Therapiebeginn nach, damit Sie alle Anfragen einfach sortieren können und immer den Überblick behalten.</p><p>Was die Warteliste richtig raffiniert macht: Alle Anfragen sind stets aktuell, denn Lucoyo lässt den Therapiebedarf regelmäßig durch die Patient:innen bestätigen. </p><p>So organisieren Sie Ihre Warteliste auch über einen langen Zeitraum zeitsparend und arbeiten ausschließlich mit aktuellen Angaben Ihrer Patient:innen.</p>"
}
},
{
"@type": "Question",
"name": "Wie stellt Lucoyo sicher, dass Anfragen und Kontaktdaten stets aktuell sind?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Lucoyo fragt Patient:innen automatisch alle 4 Wochen nach ihrem Befinden und der Aktualität ihrer Angaben, insbesondere zur zeitlichen Verfügbarkeit.</p><p>Wurde z.B. eine Anfrage eines:einer Patient:in mehrmals nicht bestätigt, gehen wir davon aus, dass die Person bereits anderweitig Unterstützung erhält und archivieren die Anfrage für Sie.</p><ol><li>Ihre Warteliste bleibt so übersichtlich und bereinigt sich selbst um veraltete Anfragen. </li></ol>"
}
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{
"@type": "Question",
"name": "Wie gewährleistet Lucoyo den Datenschutz für meine Patient:innen?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Lucoyo gewährleistet den höchsten Datenschutz für Ihre Daten und die Daten Ihrer Patient:innen. Dazu werden alle Daten auf deutschen Servern gespeichert und mit modernen Verschlüsselungstechnologien und Multifaktorauthentifizierung geschützt. Zudem arbeiten wir mit erfahrenen Datenschutzexperten zusammen, um sicherzustellen, dass alle geltenden Datenschutzgesetze eingehalten werden.</p><p>Grundlage bildet der Auftragsverarbeitungsvertrag (AVV) zwischen Ihrer Praxis und der Lucoyo Health GmbH, welcher unsere Pflichten und Verpflichtungen in Bezug auf Datenschutz und Datensicherheit enthält.</p>"
}
},
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"@type": "Question",
"name": "Warum ist Lucoyo für die psychotherapeutische Praxis besser geeignet als ein Online-Termin-Buchungssystem?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Anders als ein Online-Termin-Buchungssystem ermöglicht Lucoyo eine durch die Psychotherapie Praxis kontrollierte Terminvergabe. Das bedeutet, dass die Praxis entscheidet, welche:r Patient:in sich welchen Termin auswählen kann. Ein:e Patient:in kann erst einen Termin bestätigen, wenn dieser durch die Praxis vorgeschlagen wurde. </p><p>Lucoyo ist in enger Kooperation mit Psychotherpeu:innen entstanden und für Ihre Bedürfnisse ausgelegt. </p>"
}
},
{
"@type": "Question",
"name": "Wie hilft Lucoyo mir bei der Zusammenstellung von Gruppen?",
"acceptedAnswer": {
"@type": "Answer",
"text": "<p>Die Anfragen lassen sich in Lucoyo nach Gruppentherapie filtern und ermöglichen das zielgerichtete Zusammenstellen von Gruppen.</p>"
}
}
]
}
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