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supportlogic.com

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class="wp-block-e25m-section bs-section bs-section-fbdb9de37dd8788d7d5ca1f663a52d358aeab508 bs-section---default bs-section--logo-slider"><style>.bs-section.bs-section-fbdb9de37dd8788d7d5ca1f663a52d358aeab508 { background-image: linear-gradient(180deg, #fff , #f3f6f9 100%);}</style><div class="container-fluid"> <div class="wp-block-e25m-row bs-row row justify-content-center bs-row---default"> <div class=" bs-column col-sm-12 col-lg-12 col-md-12 bs-column-315f081c3a406fb0ffd7b5c182a8cc6ca307945a bs-column---default d-flex flex-column align-items-center d-md-flex flex-md-column align-items-md-center "> <h2 class="wp-block-heading has-text-align-center has-black-color has-text-color">World-Class Brands Use SupportLogic</h2> <span class="bs-pro-button bs-pro-button---default bs-pro-button--primary-link bs-pro-button-p-btn-4daaee39077f6c141ac5f057ff6e170ed7855e69"><style>.bs-pro-button-p-btn-4daaee39077f6c141ac5f057ff6e170ed7855e69 .bs-pro-button__container {background-color: #abb8c3; color: #fff;} </style><a href="https://www.supportlogic.com/customers/" target="" rel="noopener noreferrer" class="bs-pro-button__container">Hear from our customers</a></span> </div> </div> <div class="wp-block-e25m-row bs-row row bs-row---default"> <div class=" bs-column col-sm-12 bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default "><div class="clients-slider-wrapper" data-direction="left" data-speed="10000"> <div class="clients-wrap"> <ul class="clients-list" animation-duration="10000"> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/04/88.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/04/nutanix.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/04/UiPath.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" 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</div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Nokia.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/04/SFLogo.png" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Snowflake_Logo.svg.png" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/NTT.png" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Layer_1.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Wiz.webp" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/04/darabrickss.svg" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Rubrik_Logo.svg.png" alt="" title=""/> </div> </li> <li> <div> <img decoding="async" src="https://www.supportlogic.com/wp-content/uploads/2024/12/Coupa_Logo_4color-1.png" alt="" title=""/> </div> </li> </ul> </div> </div> </div> </div> </div></section> <section class="wp-block-e25m-section bs-section bs-section-8e8bfa2def4da795fd2b29134ccfe4e90dac02b3 bs-section---default bs-section--security-types-of-data"><div class="container"> <div class="wp-block-e25m-row bs-row row bs-row---default"> <div class=" bs-column col-sm-12 bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default "> <h1 class="wp-block-heading has-text-align-center has-dark-cyan-color has-text-color">Your Ticketing System’s AI Is Not Built for Enterprise Support</h1> <p class="has-text-align-center">Enterprise support spans across time, people, channels, and systems of record. Workflows designed for simple cases and intelligence that can’t span systems of record don’t work for enterprise support.</p> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/03/Cases-Analyzed.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4>Workflows designed for simple cases</h4></div></div></div> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/06/PTO.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4><strong>Tuned for first-call resolution</strong></h4></div></div></div> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/05/Backlog.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4>Doesn’t preserve historical context</h4></div></div></div> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/05/Predict-2.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4>Rudimentary sentiment analysis</h4></div></div></div> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/05/silos.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4><strong>Doesn’t handle multiple systems of record</strong></h4></div></div></div> <div class="bs-card bs-card---default bs-card--common-card-with-icon-and-title"><div class="bs-card__container "><div class="bs-card__image"><figure><picture><img decoding="async" class="none img-fluid" src="https://www.supportlogic.com/wp-content/uploads/2022/05/priority-change.svg" alt=""/></picture></figure></div><div class="bs-card__title"><h4><strong>Lacks correct technical answers</strong></h4></div></div></div> </div></div> </div> </div> </div></section> <section class="wp-block-e25m-section bs-section bs-section-9381f7ec35858142b8046f4249aa87285b40c931 bs-section---default bs-section--add-progress-bar bs-section--home-continuous-support bs-section--home-new-pp"><style>.bs-section.bs-section-9381f7ec35858142b8046f4249aa87285b40c931{ background-color: #f3f6f9;} </style><div class="container"> <div class="wp-block-e25m-row bs-row row justify-content-center bs-row---default"> <div class=" bs-column col-sm-12 col-md-10 bs-column-6056487aec3f9bc11fef68ce536061d81b625394 bs-column---default align-self-center "> <h1 class="wp-block-heading has-text-align-center has-black-color has-text-color has-link-color wp-elements-518f1afc69d96f9135a7300a63cf5a82"><abbr>Cognitive AI Cloud </abbr>is the Difference</h1> <p>The hype around AI ignores the reality that enterprise support is complicated. Enterprise customer support occurs across numerous touch points across several channels over time, and they’re all driven by different systems of record. SupportLogic connects to disparate systems of record, continuously monitors, extracts nuanced signals from noisy customer interactions, maintains context, and drives action.</p> </div> <div class=" bs-column col-sm-12 bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default "><div id="tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae" class="bs-tab-slider bs-tab-slider---default bs-tab-slider--title-appendto-content bs-tab-slider--common-tabs-slider-with-shadow"> <div id="tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-nav" class="slick-slider bs-slider-tabs bs-slider---default" data-slick='{"responsive":[{"breakpoint":9999,"settings":{"slidesToShow":4,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":500,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-content"}},{"breakpoint":576,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-content"}},{"breakpoint":992,"settings":{"slidesToShow":3,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-content"}},{"breakpoint":1200,"settings":{"slidesToShow":3,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-content"}}]}'><div class='slick-slide-wrapper text-center' data-slick-index='0'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h4 class="wp-block-heading">Data Extraction Engine</h4> <p>SupportLogic consolidates data across enterprise systems of record and normalizes the schema into a universal data format. </p> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='1'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h4 class="wp-block-heading">Signal Extraction Engine</h4> <p>Specialized AI models extract nuanced signals from noisy customer interactions filled with business jargon.</p> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='2'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h4 class="wp-block-heading">Context Engine</h4> <p>Builds contextual memory over time across interaction, channel, and contact boundaries.</p> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='3'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h4 class="wp-block-heading">Orchestration Engine</h4> <p>Create custom alerts, events, coaching rubrics, and routing rules to integrate powerful AI with your business processes.</p> </div></div> </div> </div> <div id="tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-content" class="slick-slider bs-slider-content bs-slider---default" data-slick='{"responsive":[{"breakpoint":9999,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":true,"dots":false,"infinite":false,"autoplay":false,"draggable":false,"swipe":false,"autoplaySpeed":3000,"initialSlide":0,"speed":1100,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":false,"centerMode":false,"centerPadding":"50px","lazyLoad":"ondemand","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-nav"}},{"breakpoint":576,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":false,"centerMode":false,"centerPadding":"50px","lazyLoad":"ondemand","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-nav"}},{"breakpoint":992,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":false,"centerMode":false,"centerPadding":"50px","lazyLoad":"ondemand","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-nav"}},{"breakpoint":1200,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":true,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":false,"centerMode":false,"centerPadding":"50px","lazyLoad":"ondemand","unslick":false,"asNavFor":"#tab-slider-259768ef3d3e57d0f42ae2b957536a21093ae1ae-nav"}}]}'><div 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src="https://www.supportlogic.com/wp-content/uploads/2024/04/Graphic3.mp4#t=0.01" type="video/mp4"/> Your browser does not support HTML5 video. </video> </div> </div></div></div> </div><div class='slick-slide-wrapper' data-slick-index='2'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2025/01/Context-Engine.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div></div></div> </div><div class='slick-slide-wrapper' data-slick-index='3'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/04/ALerts-for-agents-1x-2.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div></div></div> </div> </div></div></div> </div> </div></section> <section data-wpr-lazyrender="1" class="wp-block-e25m-section bs-section bs-section-61055f5371695b22390c5ecc2487ddd2e1dffaf8 bs-section---default bs-section--unicorns-tab-slider bs-section--unicorns-love-mask bs-section--add-progress-bar bs-section--remove-padding-bottom"><div class="container"> <div class="wp-block-e25m-row bs-row row justify-content-center bs-row---default"> <div class=" bs-column col-sm-12 col-xl-12 bs-column-888e1bd32a9870f56546766468b5b810cd4af5be bs-column---default "> <h2 class="wp-block-heading has-text-align-center has-black-color has-text-color">Cut Through the AI Hype and Get Real-World Results</h2> </div> </div> <div class="wp-block-e25m-row bs-row row bs-row---default"> <div class=" bs-column col-sm-12 bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default "><div id="tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd" class="bs-tab-slider bs-tab-slider---default bs-tab-slider--title-appendto-content"> <div id="tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-nav" class="slick-slider bs-slider-tabs bs-slider---default" data-slick='{"responsive":[{"breakpoint":9999,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":false,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-content"}},{"breakpoint":576,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-content"}},{"breakpoint":992,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-content"}},{"breakpoint":1200,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-content"}}]}'><div class='slick-slide-wrapper text-center' data-slick-index='0'> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Layer_1.svg' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='1'> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Basware-thumb-1.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='2'> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Group.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> </div><div class='slick-slide-wrapper text-center' data-slick-index='3'> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2022/03/Databricks-two.svg' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> </div> </div> <div id="tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-content" class="slick-slider bs-slider-content bs-slider---default" data-slick='{"responsive":[{"breakpoint":9999,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":false,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-nav"}},{"breakpoint":576,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-nav"}},{"breakpoint":992,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-nav"}},{"breakpoint":1200,"settings":{"slidesToShow":1,"slidesToScroll":1,"arrows":false,"dots":false,"infinite":false,"autoplay":false,"draggable":true,"swipe":true,"autoplaySpeed":3000,"initialSlide":0,"speed":300,"fade":false,"variableWidth":false,"adaptiveHeight":true,"focusOnSelect":true,"centerMode":false,"centerPadding":"50px","lazyLoad":"progressive","unslick":false,"asNavFor":"#tab-slider-5eb5d6bc6648cc970c82f51c65d889831bb3cedd-nav"}}]}'><div class='slick-slide-wrapper' data-slick-index='0'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Jenna.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Layer_1.svg' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>“SupportLogic enables us to operate far more efficiently and effectively and focus on elevating the customer experience.“</p> </blockquote> </blockquote> </blockquote> </blockquote> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h6 class="wp-block-heading">Jenna Koontz</h6> <p>VP, Global Customer Support, Certinia</p> </div></div> <h4 class="wp-block-heading">Real-time sentiment analysis has enabled proactive Support Experience</h4> <div class="wp-block-e25m-div bs-div bs-div-4f7cea1b479706cde753a6bc0c2a14d218650d67 bs-div---default bs-div--counter"><div class="bs-div__inner "> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":30,"decimalPlaces":0,"duration":2,"separator":","}">30</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>REDUCTION IN ESCALATION RATE</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":28,"decimalPlaces":0,"duration":2,"separator":","}">28</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>DECREASE IN TIME TO RESOLUTION</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":90,"decimalPlaces":0,"duration":2,"separator":","}">90</span></div><div class="bs-counter__summary"><p>CSAT FROM TAKING ACTION ON SENTIMENT</p></div></div></div> </div></div> </div></div> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <span class="bs-pro-button bs-pro-button---default bs-pro-button--primary bs-pro-button-p-btn-1af82f66f98973c347b7751ad37a49412a667519"><style>.bs-pro-button-p-btn-1af82f66f98973c347b7751ad37a49412a667519 .bs-pro-button__container {background-color: #abb8c3; color: #000000;} </style><a href="" role="button" data-fancybox="" data-encoded-content="PGRpdiBjbGFzcz0id2lzdGlhX3Jlc3BvbnNpdmVfcGFkZGluZyIgc3R5bGU9InBhZGRpbmc6NTYuMjUlIDAgMCAwO3Bvc2l0aW9uOnJlbGF0aXZlOyI+PGRpdiBjbGFzcz0id2lzdGlhX3Jlc3BvbnNpdmVfd3JhcHBlciIgc3R5bGU9ImhlaWdodDoxMDAlO2xlZnQ6MDtwb3NpdGlvbjphYnNvbHV0ZTt0b3A6MDt3aWR0aDoxMDAlOyI+PGlmcmFtZSBzcmM9Imh0dHBzOi8vZmFzdC53aXN0aWEubmV0L2VtYmVkL2lmcmFtZS90cGpweHcwdGpzP3Nlbz10cnVlJnZpZGVvRm9hbT10cnVlIiB0aXRsZT0iQ2VydGluaWEgQ29uZmVyZW5jZSBDdXN0b21lciBTdG9yeSBWaWRlbyIgYWxsb3c9ImF1dG9wbGF5OyBmdWxsc2NyZWVuIiBhbGxvd3RyYW5zcGFyZW5jeT0idHJ1ZSIgZnJhbWVib3JkZXI9IjAiIHNjcm9sbGluZz0ibm8iIGNsYXNzPSJ3aXN0aWFfZW1iZWQiIG5hbWU9Indpc3RpYV9lbWJlZCIgbXNhbGxvd2Z1bGxzY3JlZW4gd2lkdGg9IjEwMCUiIGhlaWdodD0iMTAwJSI+PC9pZnJhbWU+PC9kaXY+PC9kaXY+CjxzY3JpcHQgc3JjPSJodHRwczovL2Zhc3Qud2lzdGlhLm5ldC9hc3NldHMvZXh0ZXJuYWwvRS12MS5qcyIgYXN5bmM+PC9zY3JpcHQ+" data-base-class="" data-click-outside="close" data-click-slide="close" class="bs-pro-button__container">Watch Video</a></span> </div></div> </div><div class='slick-slide-wrapper' data-slick-index='1'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Arnoud.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Basware-thumb-1.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>“72% of our strategic customers have improved customer sentiment.”</p> </blockquote> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h6 class="wp-block-heading">Arnoud Schouw</h6> <p>VP, Customer Support, Basware</p> </div></div> <h4 class="wp-block-heading">Improved CX with shift from “product-centric” to “customer-centric”</h4> <div class="wp-block-e25m-div bs-div bs-div-4f7cea1b479706cde753a6bc0c2a14d218650d67 bs-div---default bs-div--counter"><div class="bs-div__inner "> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":80,"decimalPlaces":0,"duration":2,"separator":","}">80</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>Reduction in Escalations</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":93,"decimalPlaces":0,"duration":2,"separator":","}">93</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG VIP CUSTOMERS</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":72,"decimalPlaces":0,"duration":2,"separator":","}">72</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>IMPROVEMENT IN CUSTOMER HEALTH SCORE AMONG STRATEGIC CUSTOMERS</p></div></div></div> </div></div> </div></div> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <span class="bs-pro-button bs-pro-button---default bs-pro-button--primary bs-pro-button-p-btn-ea9cc524de5f3a91cc5280464e96ad41fb9af8b8"><style>.bs-pro-button-p-btn-ea9cc524de5f3a91cc5280464e96ad41fb9af8b8 .bs-pro-button__container {background-color: #abb8c3; color: #000000;} </style><a href="" role="button" data-fancybox="" data-encoded-content="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" data-base-class="" data-click-outside="close" data-click-slide="close" class="bs-pro-button__container">Watch Video</a></span> </div></div> </div><div class='slick-slide-wrapper' data-slick-index='2'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/01/KS.webp' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/12/Group.png' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <blockquote class="wp-block-quote is-layout-flow wp-block-quote-is-layout-flow"> <p>“Whenever we witness a surge in negative sentiment, our team springs into coordinated action, and the outcomes we achieve are consistently on target.”</p> </blockquote> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h6 class="wp-block-heading">Katherine Sullivan</h6> <p>SVP, Customer Success, Salesforce</p> </div></div> <h4 class="wp-block-heading">Salesforce slashed escalation rates by 56%</h4> <div class="wp-block-e25m-div bs-div bs-div-4f7cea1b479706cde753a6bc0c2a14d218650d67 bs-div---default bs-div--counter"><div class="bs-div__inner "> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":56,"decimalPlaces":0,"duration":2,"separator":","}">56</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>Reduction in Escalation Rates</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__prefix"><p><</p></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":2,"decimalPlaces":0,"duration":2,"separator":","}">2</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>ESCALATION RATE SINCE USING SUPPORTLOGIC</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":13,"decimalPlaces":0,"duration":2,"separator":","}">13</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>PRODUCTIVITY GAIN FOR EVERY SWARM LEAD AND MANAGER</p></div></div></div> </div></div> </div></div> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <span class="bs-pro-button bs-pro-button---default bs-pro-button--primary bs-pro-button-p-btn-c8b4876c586b4acb4f50a845e0b58974091ba9fb"><style>.bs-pro-button-p-btn-c8b4876c586b4acb4f50a845e0b58974091ba9fb .bs-pro-button__container {background-color: #abb8c3; color: #000000;} </style><a href="" role="button" data-fancybox="" data-encoded-content="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" data-base-class="" data-click-outside="close" data-click-slide="close" class="bs-pro-button__container">Watch Video</a></span> </div></div> </div><div class='slick-slide-wrapper' data-slick-index='3'> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "><div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2024/01/Matt-Blair.webp' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <div class='media-elements enable'> <div class='bs-common-image'> <figure class='figure justify-content-start d-flex'> <picture> <img src='https://www.supportlogic.com/wp-content/uploads/2022/03/databricks-logo.svg' class='img-fluid' alt='' title='' loading='lazy' /> </picture> </figure> </div></div> <p>“[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.”</p> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <h6 class="wp-block-heading">Matt Blair</h6> <p>SVP Support and Customer Success, Databricks</p> </div></div> <h4 class="wp-block-heading">Databricks takes a proactive approach to support</h4> <div class="wp-block-e25m-div bs-div bs-div-4f7cea1b479706cde753a6bc0c2a14d218650d67 bs-div---default bs-div--counter"><div class="bs-div__inner "> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__prefix"><p>+</p></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":20,"decimalPlaces":0,"duration":2,"separator":","}">20</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>increase in csat</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__prefix"><p>+</p></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":9,"decimalPlaces":0,"duration":2,"separator":","}">9</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>Partner CSAT</p></div></div></div> <div class="bs-counter bs-counter---default"><div class="bs-counter__container"><div class="bs-counter__title"><h4></h4></div><div class="bs-counter__count"><span data-counterup="true" data-options="{"startVal":0,"endVal":40,"decimalPlaces":0,"duration":2,"separator":","}">40</span></div><div class="bs-counter__postfix"><p>%</p></div><div class="bs-counter__summary"><p>Reduction in SLA misses</p></div></div></div> </div></div> </div></div> <div class="wp-block-e25m-div bs-div bs-div-709f4290ee3ec9ee85e52005866c6b1e27db8310 bs-div---default"><div class="bs-div__inner "> <span class="bs-pro-button bs-pro-button---default bs-pro-button--primary 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