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              "text": "<p>Until 14 days before pick-up, no cancellation fee applies:</p>\n<p>1. $200 – within 14 days of pick-up</p>\n<p>2. 50% – within 7 days of pick-up</p>\n<p>3. 100% – same day or no show cancellation</p>\n"
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              "text": "<p>We do offer pick ups and drop offs outside of our office hours. To arrange a pick up or drop off outside of our hours, please contact our reservations team at [email protected] or 1800 674 374 to be assisted when making your booking.</p>\n"
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              "text": "<p>Travellers Autobarn vehicles are maintained and serviced regularly, unfortunately this doesn’t prevent the occasional mechanical malfunction or breakdown.</p>\n<p>In the event you experience any problems, even minor, you must contact our Customer Care team for further assistance. If immediate assistance is required, it is best to phone us.</p>\n<p><strong>Australia: 1800 674 374</strong></p>\n<p><strong>New Zealand: 0800 348 348</strong></p>\n<p><strong>USA (+1) 800 469 4790</strong></p>\n<p>Minor mechanical repairs costing less than $100 may be undertaken without contacting us for authorisation and will be reimbursed when you return the vehicle, receipts must be provided as proof, or we are unable to refund you.</p>\n"
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            "name": "How much will my road trip cost? How can I estimate this?",
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              "text": "<p>To get a fair estimate of your road trip cost, you should consider the basic factors like:</p>\n<ul>\n<li>Accommodation</li>\n<li>Food and drinks</li>\n<li>Travel and Tour passes</li>\n<li>Transport fees</li>\n</ul>\n<p>For more details, check out our detailed guide on <a href=\"https://www.travellers-autobarn.com.au/blog/budgeting-in-australia\">how to budget for your backpacking trip to Australia</a>.</p>\n"
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            "@type": "Question",
            "name": "How does the bond/excess on a rental vehicles work?",
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              "text": "<p>When it comes to security bond options it can get quickly very confusing…so let’s talk about it and provide as much information as we can for you.</p>\n<p>Basically, the security bond is how much you need to have available on your Visa/Mastercard credit card (please note that we don’t accept cash cards) at the time you hire your vehicle.  We will pre-authorise this amount, which means placing a hold on the funds for approximately 14 days, we do not actually deduct the funds at this time.</p>\n<p>In the event your vehicle or third-party property is damaged, the amount of the security bond will be deducted from your credit card account and you will need to pre-authorise a 2<sup>nd</sup> security bond before you continue with your hire.</p>\n<p>You can choose different options to reduce the amount of your security bond as outlined below.</p>\n<p><strong>IMPORTANT:</strong> In the event any damage is caused to your vehicle or third-party property by you breaching our Terms and Conditions or the damage is caused due to one of the Exclusions listed below, the amount that is payable by you could be in excess of the security bond that you have chosen.</p>\n<div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Standard Protection – $0/day – $3500 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-2\">\n<p>If you choose our Standard Protection package, your security bond is $3,500. This is our default package and is included in your daily hire rate. On pick-up, we will freeze the amount of $3,500 on your credit card for approximately 14 days from the pick-up date.</p>\n<p>Under this option, you will also be responsible for the full cost of damage caused by Single Vehicle Rollovers or the market value of the vehicle if a Write-Off up to a maximum amount of $50,000.</p>\n</div>\n<div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Protection Plus – $30-$35/day – $0 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-3\">\n<p>If you choose the Protection Plus package, your security bond is $0 (On pick-up, we will take an imprint of your credit card) and includes cover for two tyres &amp; one front windscreen.</p>\n<p>Under this option, you will also be responsible for the cost of damage caused by Single Vehicle Rollovers or Write-Offs up to a maximum amount of $10,000. The daily rate for this cover is $30/day for StationWagons and $35/day for Campervans.</p>\n</div>\n<div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Protection Plus Value Pack – $35-$45/day – $0 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-4\">\n<p>If you choose the Protection Plus Value package, your security bond is $0. On pick-up, we will take an imprint of your credit card – no amounts will be frozen on your credit card. It also includes two front tyres, one front windscreen, one extra driver, an external table &amp; pre-paid Gas for your gas cooker.</p>\n<p>This Protection Plus package also <strong>includes</strong> cover for single vehicle roll-overs and write-offs (something many other rental companies don’t cover). The daily rate for this cover is $35/day for StationWagons and $45/day for Campervans.</p>\n</div>\n<div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Exclusions</h5>\n</div>\n<div class=\"fusion-text fusion-text-5\">\n<p><strong>At all times the Hirer is fully responsible for all fees, damages, expenses and/or costs for:</strong></p>\n<ul>\n<li>Loss or damage caused by or resulting from a breach of the terms of this Agreement by the Hirer (including any authorised driver).</li>\n<li>Loss or damage caused due to use of the Vehicle in contravention of clause 11, 22 or 25 of this Agreement.</li>\n<li>Damage caused to the Vehicle by not driving in a prudent and cautious manner.</li>\n<li>Damage caused to the Vehicle by driving on unsealed roads or beach driving.</li>\n<li>Damage caused to the Vehicle in any way by part or total water submersion, including in flood water, river water, salt water, or any other source of water.</li>\n<li>Damage caused to the Vehicle by the Hirer’s wilful conduct or reckless, e.g. sitting or standing on the bonnet or roof of the Vehicle.</li>\n<li>Damage caused to the Vehicle due to use of incorrect or contaminated fuel.</li>\n<li>Damage caused due to the use or misuse of snow chains.</li>\n<li>Damage or loss caused to any personal belongings.</li>\n<li>Damage to the awning, overhead (roof) or under-body of the Vehicle.</li>\n<li>Damage caused to the Vehicle because the Hirer has failed to perform tyres checks and maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you become aware.</li>\n<li>All costs to replace keys which have become lost, broken, damaged, stolen or of retrieval of keys which been locked in the Vehicle, or where the Vehicle has been stolen due to it being unlocked.</li>\n<li>Loss or damage caused where it is deemed by local authorities to have been careless or wilful in failing to comply with any legislation or regulation controlling vehicular traffic, resulting in damage to the hired Vehicle and/or Third-Party Vehicle or any other property.</li>\n<li>Damage caused by the Hirer’s failure to take reasonable measures for the safety of the Vehicle, its parts or accessories, or failure to comply with all restrictions on the use of the Vehicle or otherwise abuse or misuse of it.</li>\n<li>The cost of recovering the Vehicle in the event it becomes stuck or bogged in wet ground, sand or mud.</li>\n<li>Damage to or loss of personal belongings of the Hirer or any other person within the Vehicle</li>\n</ul>\n<p>For more details on all our Security Bond Options and Exclusions, please refer to our Terms and Conditions, which can be found <a href=\"https://www.travellers-autobarn.com.au/campervan-hire/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">here…</a></p>\n</div>\n"
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              "text": "<p>You might want to carry a couple of hoses or belts, but unless you are mechanically minded these won’t do you any good. Always carry plenty of spare water &#8211; especially if you are planning to travel in Western Australia or the Northern Territory!</p>\n<p>All our vehicles come with 24 hour road side assistance. On top of this, you can count on the generosity of the Australians to help you out of a bind.</p>\n"
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              "text": "<p>Seat belts are mandatory in Australia. The number of passengers depends on the number of seat belts – which depends on the vehicle. Driving/riding in a car without a seatbelt or driving with more passengers than seatbelts each result in on the spot fines.</p>\n"
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              "text": "<p>Our website provides comprehensive information about buying a vehicle with Travellers Autobarn. You are most welcome to contact our friendly and professional sales and reservation via email or via the phone &#8211; <a href=\"https://www.travellers-autobarn.com.au/contact-us\">contact details can be found here</a></p>\n"
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To arrange a pick up or drop off outside of our hours, please contact our reservations team at [email protected] or 1800 674 374 to be assisted when making your booking.</p>\n" } }, { "@type": "Question", "name": "What do I do when my campervan breaks down?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Travellers Autobarn vehicles are maintained and serviced regularly, unfortunately this doesn’t prevent the occasional mechanical malfunction or breakdown.</p>\n<p>In the event you experience any problems, even minor, you must contact our Customer Care team for further assistance. If immediate assistance is required, it is best to phone us.</p>\n<p><strong>Australia: 1800 674 374</strong></p>\n<p><strong>New Zealand: 0800 348 348</strong></p>\n<p><strong>USA (+1) 800 469 4790</strong></p>\n<p>Minor mechanical repairs costing less than $100 may be undertaken without contacting us for authorisation and will be reimbursed when you return the vehicle, receipts must be provided as proof, or we are unable to refund you.</p>\n" } }, { "@type": "Question", "name": "How much will my road trip cost? How can I estimate this?", "acceptedAnswer": { "@type": "Answer", "text": "<p>To get a fair estimate of your road trip cost, you should consider the basic factors like:</p>\n<ul>\n<li>Accommodation</li>\n<li>Food and drinks</li>\n<li>Travel and Tour passes</li>\n<li>Transport fees</li>\n</ul>\n<p>For more details, check out our detailed guide on <a href=\"https://www.travellers-autobarn.com.au/blog/budgeting-in-australia\">how to budget for your backpacking trip to Australia</a>.</p>\n" } }, { "@type": "Question", "name": "How does the bond/excess on a rental vehicles work?", "acceptedAnswer": { "@type": "Answer", "text": "<p>When it comes to security bond options it can get quickly very confusing…so let’s talk about it and provide as much information as we can for you.</p>\n<p>Basically, the security bond is how much you need to have available on your Visa/Mastercard credit card (please note that we don’t accept cash cards) at the time you hire your vehicle. We will pre-authorise this amount, which means placing a hold on the funds for approximately 14 days, we do not actually deduct the funds at this time.</p>\n<p>In the event your vehicle or third-party property is damaged, the amount of the security bond will be deducted from your credit card account and you will need to pre-authorise a 2<sup>nd</sup> security bond before you continue with your hire.</p>\n<p>You can choose different options to reduce the amount of your security bond as outlined below.</p>\n<p><strong>IMPORTANT:</strong> In the event any damage is caused to your vehicle or third-party property by you breaching our Terms and Conditions or the damage is caused due to one of the Exclusions listed below, the amount that is payable by you could be in excess of the security bond that you have chosen.</p>\n<div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Standard Protection – $0/day – $3500 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-2\">\n<p>If you choose our Standard Protection package, your security bond is $3,500. This is our default package and is included in your daily hire rate. On pick-up, we will freeze the amount of $3,500 on your credit card for approximately 14 days from the pick-up date.</p>\n<p>Under this option, you will also be responsible for the full cost of damage caused by Single Vehicle Rollovers or the market value of the vehicle if a Write-Off up to a maximum amount of $50,000.</p>\n</div>\n<div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Protection Plus – $30-$35/day – $0 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-3\">\n<p>If you choose the Protection Plus package, your security bond is $0 (On pick-up, we will take an imprint of your credit card) and includes cover for two tyres & one front windscreen.</p>\n<p>Under this option, you will also be responsible for the cost of damage caused by Single Vehicle Rollovers or Write-Offs up to a maximum amount of $10,000. The daily rate for this cover is $30/day for StationWagons and $35/day for Campervans.</p>\n</div>\n<div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Protection Plus Value Pack – $35-$45/day – $0 Security Bond</h5>\n</div>\n<div class=\"fusion-text fusion-text-4\">\n<p>If you choose the Protection Plus Value package, your security bond is $0. On pick-up, we will take an imprint of your credit card – no amounts will be frozen on your credit card. It also includes two front tyres, one front windscreen, one extra driver, an external table & pre-paid Gas for your gas cooker.</p>\n<p>This Protection Plus package also <strong>includes</strong> cover for single vehicle roll-overs and write-offs (something many other rental companies don’t cover). The daily rate for this cover is $35/day for StationWagons and $45/day for Campervans.</p>\n</div>\n<div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-five\">\n<h5 class=\"fusion-title-heading title-heading-left\">Exclusions</h5>\n</div>\n<div class=\"fusion-text fusion-text-5\">\n<p><strong>At all times the Hirer is fully responsible for all fees, damages, expenses and/or costs for:</strong></p>\n<ul>\n<li>Loss or damage caused by or resulting from a breach of the terms of this Agreement by the Hirer (including any authorised driver).</li>\n<li>Loss or damage caused due to use of the Vehicle in contravention of clause 11, 22 or 25 of this Agreement.</li>\n<li>Damage caused to the Vehicle by not driving in a prudent and cautious manner.</li>\n<li>Damage caused to the Vehicle by driving on unsealed roads or beach driving.</li>\n<li>Damage caused to the Vehicle in any way by part or total water submersion, including in flood water, river water, salt water, or any other source of water.</li>\n<li>Damage caused to the Vehicle by the Hirer’s wilful conduct or reckless, e.g. sitting or standing on the bonnet or roof of the Vehicle.</li>\n<li>Damage caused to the Vehicle due to use of incorrect or contaminated fuel.</li>\n<li>Damage caused due to the use or misuse of snow chains.</li>\n<li>Damage or loss caused to any personal belongings.</li>\n<li>Damage to the awning, overhead (roof) or under-body of the Vehicle.</li>\n<li>Damage caused to the Vehicle because the Hirer has failed to perform tyres checks and maintain all fluid and fuel levels or failed to immediately rectify or report to us any defect of which you become aware.</li>\n<li>All costs to replace keys which have become lost, broken, damaged, stolen or of retrieval of keys which been locked in the Vehicle, or where the Vehicle has been stolen due to it being unlocked.</li>\n<li>Loss or damage caused where it is deemed by local authorities to have been careless or wilful in failing to comply with any legislation or regulation controlling vehicular traffic, resulting in damage to the hired Vehicle and/or Third-Party Vehicle or any other property.</li>\n<li>Damage caused by the Hirer’s failure to take reasonable measures for the safety of the Vehicle, its parts or accessories, or failure to comply with all restrictions on the use of the Vehicle or otherwise abuse or misuse of it.</li>\n<li>The cost of recovering the Vehicle in the event it becomes stuck or bogged in wet ground, sand or mud.</li>\n<li>Damage to or loss of personal belongings of the Hirer or any other person within the Vehicle</li>\n</ul>\n<p>For more details on all our Security Bond Options and Exclusions, please refer to our Terms and Conditions, which can be found <a href=\"https://www.travellers-autobarn.com.au/campervan-hire/terms-and-conditions\" target=\"_blank\" rel=\"noopener\">here…</a></p>\n</div>\n" } }, { "@type": "Question", "name": "Do I need to carry spare parts for the car?", "acceptedAnswer": { "@type": "Answer", "text": "<p>You might want to carry a couple of hoses or belts, but unless you are mechanically minded these won’t do you any good. Always carry plenty of spare water – especially if you are planning to travel in Western Australia or the Northern Territory!</p>\n<p>All our vehicles come with 24 hour road side assistance. On top of this, you can count on the generosity of the Australians to help you out of a bind.</p>\n" } }, { "@type": "Question", "name": "Is it legal for people who are not Australian residents to own a car?", "acceptedAnswer": { "@type": "Answer", "text": "<p>There is no problem for visitors to Australia to own a car. You still need to follow the Australia road rules and we highly recommend an international driving license if you are planning to buy a car…</p>\n" } }, { "@type": "Question", "name": "Do I need a special license?", "acceptedAnswer": { "@type": "Answer", "text": "<p>You may travel with a valid international drivers license, or any full, valid license from your country of residence. A translation of your national drivers license may be required.</p>\n" } }, { "@type": "Question", "name": "How many people can fit in each vehicle?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Seat belts are mandatory in Australia. The number of passengers depends on the number of seat belts – which depends on the vehicle. Driving/riding in a car without a seatbelt or driving with more passengers than seatbelts each result in on the spot fines.</p>\n" } }, { "@type": "Question", "name": "Where can I find all the information I need and how can I contact Travellers Autobarn?", "acceptedAnswer": { "@type": "Answer", "text": "<p>Our website provides comprehensive information about buying a vehicle with Travellers Autobarn. You are most welcome to contact our friendly and professional sales and reservation via email or via the phone – <a href=\"https://www.travellers-autobarn.com.au/contact-us\">contact details can be found here</a></p>\n" } } ] } ], "requestUrl": "https://travellers-autobarn.com.au" }, "response": {} }